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Technology/Online Support

Both Canvas and Zoom are designed to work on a variety of devices and across multiple platforms. You can access each from your laptop or desktop computer as well as through an app on your mobile device. You may have limited functionality on tablets or mobile devices, but students will still be able to join classes, see the teacher and other students, and participate in discussions and activities.

Written notification of approved accommodations was provided by the Office of Student Disability Services at the beginning of the term.  Students may then notify faculty of the accommodations that have been approved, unless otherwise specified. For more information, please contact the Office of Student Disability Services (disabilityservices@nova.edu).

 Student Computing Help Desk (https://www.nova.edu/help/index.html)

Student Computing

The Help Desk provides students at Nova Southeastern University with

a centralized point of contact for technical support services. Whether the problem is email, online courses, network access, or another technical question, the Help Desk is here to assist and troubleshoot with advanced technical support from the Office of Innovation and Information Technologies (OI2T).

Technical Support:
E-mail
-Available 24 hours a day, 7 days a week
Phone
-Mon-Fri: 7:00am - 10:00pm
-Saturday: 8:30am - 5:00pm
-Sunday New hours: 8:30am- 5pm
-954-262-4357
-1-800-541 NOVA Ext: 24357

Respondus

Respondus provides the university with an assessment tool for Canvas learners. This product allows our university the flexibility to offer online exams while maintaining the integrity of testing.

LockDown Browser is a custom browser that locks down the testing environment within Canvas. When students use LockDown Browser they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit it for grading.

Available for Windows, Mac and iOS.

  • Assessments are displayed full-screen and cannotbe minimized
  • Assessments cannotbe exited until submitted by users for grading
  • Task switching or access to other applications is prevented
  • Print, Print Screen and capturing functions are disabled
  • Copying and pasting anything to and from an assessment is prohibited
  • Screen capture, messaging, screen-sharing, virtual machine, and network monitoring applications are blockedfrom running
  • Right-click menu options and function keys are disabled
  • Browser menu and toolbar options are disabled, except forBack, Forward, Refresh & Stop 

 

NSU

Online Resources for Instructors 

This document is a quick link to resources that you will need while teaching online. For more in depth information, please go to the Canvas Halmos Faculty Café. Please remember that some of your students may be in different time zones, so always list EDT with your hours.

Instructional Continuity, New 1NSU Resources Page, Upcoming Training and More (https://cnso.nova.edu/lec-information.html):

Canvas

Now is a time to share our best practices and resources for teaching online and working remotely. Topics range from best practices in teaching online and setting up a home office to managing teams virtually. You can also get ideas on alternative educational plans. There is plenty more to explore as well!  Don’t miss out, and check out some of these valuable resources.

Canvas (sharklearn.nova.edu):

Canvas

Access all your classes via Canvas. All student emails should go through this application. For Help: https://community.canvaslms.com/docs/DOC-10701

Canvas Support Hotline (Students) +1-844-865-2568

Chat with Canvas Support (Students) -Live chat with Canvas Support!

Canvas Student Guide:

 Office 365 (https://www.nova.edu/oiit/office-365/index.html)

Office

Office 365 is a cloud-based suite of productivity tools from Microsoft that helps you collaborate with students and coworkers. Whether working from campus, home or on the go, Office 365 is available wherever you are and on virtually any device. All NSU students, faculty and staff are automatically enabled for Office 365. Get to know the multitude of features it offers by browsing the list below. Please visit Office 365 Help page to learn more.

Zoom (https://nova.zoom.us/meeting)

Zoom

Zoom is a user-friendly, multifaceted video conferencing tool that offers both web-based and desktop accessibility. Students will “join” their courses online with a link provided by their instructors for interactive presentations, discussions, and collaboration. Through Zoom, instructors and students share a virtual space complete with white boards, annotation tools, and breakout rooms for moderated discussions. All course sessions must be recorded. Technical Support: https://www.nova.edu/oiit/news/zoom.html

Grades First (https://nova.gradesfirst.com)

GF

GradesFirst is a web-based student performance monitoring system that provides automated student services and communication between faculty, students, and support staff. Research has long shown that relationships are the key to improving student success. At-risk students get their best chance to thrive when provided with the services that meet their individual needs. 

Technical Support: https://www.nova.edu/undergraduatestudies/gradesfirst/index.html

(SSB) Webstar (https://webstar.nova.edu)

Self Service Banner

WebStar is available to all student, faculty and staff members. Students can use SSB (WebStar) to register for classes online, view grades and transcripts and also pay tuition and fees. Faculty members can view their courses, contact students, and enter midterm and final grades. Employees are able to sign up for benefits, view pay stub information and tax forms.

Technical Support: https://www.nova.edu/help/webstar/index.html

 

NSU

Online Resources for Students 


Graduate Student Advising (Tracy Villanueva
tvillanu@nova.edu)

Graduate Student

All graduate academic advising services are being provided remotely via email. Academic Advisors are available during normal business hours and appointments made by email.

Undergraduate Student Advising (https://www.nova.edu/ugadvising/index.html)

Undergraduate Student

Undergraduate Academic Advising: All academic advising services are being provided remotely via phone or Zoom. Academic Advisors are available during normal business hours and appointments can be scheduled via GradesFirst or over the phone. Walk-in advising sessions are available remotely during walk-in hours. remotely as well.

Phone: (954) 262-7990 | (800) 541-6682, ext. 27990 Virtual Hours: M-F 8:30 a.m. until 5:00 p.m.
Email: UGadvising@nova.edu
Remote Walk-In Advising Hours: Monday, Wednesday, Friday: 9:00am to 1:00pm;
                                                     Tuesday & Thursday: 12:00pm to 5:00pm
 
Schedule a Remote Advising Appointment
 
To Cancel or Reschedule an Appointment

Student Computing Help Desk (https://www.nova.edu/help/index.html)

Student Computing

The Help Desk provides students at Nova Southeastern University with

a centralized point of contact for technical support services. Whether the problem is email, online courses, network access, or another technical question, the Help Desk is here to assist and troubleshoot with advanced technical support from the Office of Innovation and Information Technologies (OI2T).

Technical Support:
E-mail
-Available 24 hours a day, 7 days a week
Phone
-Mon-Fri: 7:00am - 10:00pm
-Saturday: 8:30am - 5:00pm
-Sunday New hours: 8:30am- 5pm
-954-262-4357
-1-800-541 NOVA Ext: 24357

Office of International Affairs (https://www.nova.edu/internationalaffairs/index.html)

Office of International Affairs

The Office of International Affairs is expected to remain open with standard operating hours. In support of social distancing measures, all advising will be by phone or email only. Additionally, all document processing* will be by email only. Please do not bring documents to the Office of International Affairs for processing.

Contact the Office if International Affairs:

Tutoring & Testing (https://tutor.com)

Tutoring and Testing

 Tutoring services are being offered online via Tutor.com. Students will be provided 10 hours of online tutoring for the remainder of the semester. In order to start using Tutor.com, you will need to first complete this survey (Link below). Tutoring and Testing will respond to your survey by the end of business day. Students with support from Supplemental Instruction should check GroupMe for updates from their leaders.  Survey: https://opinio.nova.edu/opinio/s?s=18635

SharkWrites Online Resources (https://nsufl.libguides.com/friendly.php?s=sharkwrites)

SharkWrites

SharkWrites is the NSU Write from the Start Writing and Communication Center's (WCC) site for online writing resources designed to help you enhance your writing skills. Use the menu at the top of each page to navigate to general and discipline-specific resources about the writing process, citation, and library research.

SharkWrites: Halmos College specific Site: (https://nsufl.libguides.com/c.php?g=739283&p=5546249)

Library Resources: Ask a Librarian (https://sherman.library.nova.edu/)

Librarian
  • Email: refdesk@nova.edu
  • Chat with a Librarian

Chat Service Hours (EDT)

Monday – Thursday, Sunday: 10a.m. – 12a.m.

Friday – Saturday: 10a.m. – 5p.m.

  • Online Appointment request form En Español
  • Text (954) 372-3505 – Start your question with “NSU”

Need quick, short answer? You can text us when the reference desk is open. Send a text message beginning with the letters NSU to (954) 372-3505 – then just ask your question! Of course, your phone company’s normal charges for text messaging apply.

Text Service Hours (EDT)

Monday – Thursday, Sunday: 10a.m. – 12a.m.

Friday – Saturday: 10a.m. – 5p.m.

Please note that the Alvin Sherman Library participates in a statewide Ask a Librarian text program – if an NSU librarian is not on duty your question may be answered by a librarian elsewhere in Florida. 

Student Conduct (https://www.nova.edu/studentconduct)

NSU

Student Conduct at NSU covers many facets of the student experience, from finding information about our student mediation services to reporting incidents, concerns, or grievances that you may have observed. If you have been found in violation of the student code of conduct, you will find resources here that will help you understand the process and your rights as a student. The Office of Student Conduct ultimate goal is to uphold the values of a safe and secure community here at Nova Southeastern University.

Email: studentconduct@nova.edu Phone: (954) 262-7281

Henderson Counseling for Nova Southeastern University Students  (https://www.hendersonbh.org/services/student-counseling/nova-southeastern-university/

Henderson

Returning students to Henderson call Office to schedule your next appointment: 954-424-6911. Henderson will be operating remotely 8:30am – 5:00pm, Monday-Friday, until further notice. On-call and crisis services will remain available 24-hours a day and may be reached by contacting the main office @ (954) 424-6911 and following prompts for connection to the on-call counselor.

First Time Appointment – Complete the registration. (Please make sure that when you are filling out the form to scroll to the bottom of the form to check the acknowledgement box.)

24/7 Crisis Hotline (954) 424-6911

Financial Aid, Bursar, and Registrar

NSU

If you need assistance from Financial Aid, the Bursar Office or the Registrar please call 954-262-3380 or 800-806-3680 or email finaid@nova.edu. If you are already working with a specific counselor, please contact them directly via email.

Financial Aid Website: https://www.nova.edu/financialaid/

Registrar Website: https://www.nova.edu/registrar/

Student Disability Services (https://www.nova.edu/disabilityservices/)

Student Disability Services

Email: disabilityservices@nova.edu

Phone: (954) 262-7185

Student Disability Services provides information and individualized accommodations for students with identified disabilities. To be eligible for disability-related accommodations, students must have a documented disability as defined by applicable federal and state laws. Accommodations are available to students whose disabilities include, but are not limited to:

-Attention Deficit/Hyperactivity Disorders (ADHD)
-Learning Disabilities
-Psychological Disorders
-Visual Impairments
-Hearing Impairments
-Mobility Impairments
-Chronic Health Disorders

Nova Southeastern University complies with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 by providing reasonable accommodations for individuals with a documented disability. It is the mission of the Office of Student Disability Services to provide accommodations, support services, and auxiliary aids to qualified students with disabilities to ensure equal and comprehensive access to University programs, services, and campus facilities.

Title IX: Sexual Misconduct (https://www.nova.edu/title-ix)

Title IX

We are still here for you! You may be physically away from campus for the time being but the Title IX staff is here to support NSU students, faculty, and staff, regardless of location. We have developed relationships with community agencies and law enforcement throughout Florida and are committed to aiding members of the NSU community wherever they might be. Further, the Title IX staff has Teleworking capacity to ensure continuity of care at this time.  Our usual forms of communication are still open: the online reporting form remains the best way to report concerns, email is the quickest way to reach us, and our voicemail will be checked regularly. We will communicate with students primarily by email, with options for virtual and telephone meetings. In addition, sexual assault awareness programming and other educational opportunities will be provided through virtual and other creative means. Email: titleIX@nova.edu

Career Development (https://nova.edu/career)

Career Development

All career advising services are being provided remotely via phone and Zoom. Career Advisors are available as usual during normal business hours and appointments can be scheduled via Handshake or over the phone. Drop ins are still being conducted during normal business hours remotely as well.

Handshake Login: https://nova.joinhandshake.com/login

Phone: (954) 262-7201

Veteran Affairs (https://www.nova.edu/veterans/)

Veteran Affairs

For more information, questions, comments, or concerns, please contact us:

Veteran Affairs Director: Matthew Chenworth
Student Veterans Coordinator: Alonzo Williams and Sean Ruehling
Calling the Veteran's Resource Center at (954) 262-FLAG (3524)
Email the Veteran's Resource Center at VRC@nova.edu

For any GI Bill inquiries, contact the School Certifying Official at
800-541-6682, ext. 27236 Fax (954) 262-3966 or e-mail at vabenefits@nova.edu 

For any ROTC inquiries, contact
(954) 262 - 8510 / (954) 262 - 8509 or email armyrotc@nova.edu

Raising the student debt level to $3000 to help lift registration holds

Due to the extenuating circumstances caused by the Coronavirus pandemic, the Executive Administration has approved increasing the balance threshold on a case-by-case basis for students of all levels with outstanding balances of up to $3,000 to facilitate registration.  Students will be asked to sign a promissory note when they are allowed to register.  Since this assistance will be granted on a case-by-case basis, Enrollment and Student Services (ESS) asks that this information not be made public or broadly shared.  Instead, advisors may refer students to the Office of the University Bursar at the following:

Contact information:

Office of the University Bursar

Telephone: (954) 262-5200
Email: bursar@nova.edu

Please remember that students who complete their academic program with an outstanding balance will not be issued their academic credentials until the balance has been paid in full.

 

The BAPP Program

The Book Advance Purchase Program (BAPP) allows financial aid recipients to use approved financial aid funds in excess of the charges to purchase books and supplies from the NSU Bookstore before the student’s scheduled financial aid disbursement date.  Students must submit an application, which becomes available one month prior to the beginning of classes, to receive an advance on their financial aid funds up to $750.  Although NSU does not provide funding for this program, the Office of the University Bursar may offer the advance earlier than the customary 4 weeks due to urgent need, as long as the student has approved financial aid funds in excess of his/her charges.  The Bursar’s Office may increase the allowable amount from $750 if the increase is needed for books and supplies.

Contact information:

Office of the University Bursar
Telephone: (954) 262-5200
Email: bursar@nova.edu

 

Emergency Fund

The Office of Student Financial Assistance (OSFA) currently administers two types of emergency loan programs.  The Gold Circle Emergency Loan program provides advance funds on authorized financial aid disbursements.  Students can begin applying for Gold Circle Emergency Loan funds three weeks prior to the start of classes.  Students may borrow up to $500 each semester/term with a 5 percent processing fee applied to each request.  Upon approval, funds are available within 2 business days via direct deposit (or check if the student has not signed up for direct deposit). 

The Health Professions Division (HPD) Pre-Loan Fund provides advance funds up to $2,000 per semester on authorized financial aid disbursements.  HPD students can begin applying for HPD Pre-Loan funds three weeks prior to the start of classes.  Loans up to $1,000 incur a $25 processing fee and loans between $1,000 and $2,000 incur a $50 processing fee.  Upon approval, funds are available within 2 business days via direct deposit (or check if the student has not signed up for direct deposit). 

Both emergency loans must be repaid upon arrival of the student’s financial aid funds for the semester/term in which the loan is received or before the last day of the semester/term for which the loan was incurred (whichever occurs first).  

Due to the extenuating circumstances caused by the Coronavirus pandemic, the OSFA will increase the $500 loan advance limit for the Gold Circle Emergency Loan up to $1,500 based on eligibility and will waive the 5 percent processing fee.  For the HPD Pre-Loan, the $2,000 advance limit will remain and the processing fee will be waived.    

In addition, the OSFA will transition both emergency loan applications to online forms.  Currently, the Gold Circle Emergency Loan Application must be downloaded as a PDF document and the HPD Pre-Loan Application must be requested from a financial aid counselor or the One-Stop Shop Terry Administration Building.  Program office approval will not be required for the HPD Pre-Loan.

 

Contact information:

Students may access the Gold Circle Emergency Loan Application at: https://www.nova.edu/financialaid/forms/gold_circle.pdf

The HPD Pre-Loan Application will be available on the financial aid website in the near future.

Telephone Number: (954) 262-3380 or 800-806-3680
Email: 
finaid@nova.edu

 

Ability for students to request professional judgement 

Financial aid administrators (FAA) have statutory authority to use professional judgment (PJ) to make adjustments on a case-by-case basis to a student’s cost of attendance (COA) or expected family contribution (EFC).  Students may access the Professional Judgement Form on the financial aid website and submit the completed form, along with supporting documentation explaining their situation, such as the loss of income due to the pandemic.  The documentation must be retained in each student’s file and must substantiate the reason for any adjustment as required by federal regulations.

Contact Information

Students may access the Request for Professional Judgement at: https://www.nova.edu/financialaid/forms/index.html

Telephone Number: (954) 262-3380 or 800-806-3680
Email: 
finaid@nova.edu


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