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Zoom Support

Zoom is a user-friendly, multifaceted video conferencing tool that offers both web-based and desktop accessibility. Students will “join” their courses online with a link provided by their instructors for interactive presentations, discussions, and collaboration. Through Zoom, instructors and students share a virtual space complete with white boards, annotation tools, and breakout rooms for moderated discussions.

Since Zoom also offers an app for your mobile device, you can even access your online education through cellular connectivity, so you’re not dependent on the fidelity of your wireless network (WiFi).

First, make sure you have created a Zoom account. You can confirm this by logging in and clicking sign in.

When signing into Zoom at the application level, use the “Sign In with SSO” button to the right of the email and password fields.

NSU has created a complete tutorial, technical support, and training information site at This includes links to Zoom technical support as well as video tutorials.

No, you will have sign in through our NSU portal at If you have a pre-existing personal account, you will be prompted to combine the two. All students must sign in using their unique NSU credentials (login and password) and full name. Students who do not sign in using their NSU credentials and full name will be required to log out and sign in again through the NSU portal.

In order to avoid confusion between students who share the same names, we require students to use their full name when participating in online courses. Additionally, Zoom courses serve as a digital attendance record, and we want to ensure that we can track attendance accurately.

Requirements about microphone and video use will vary from course to course and instructor to instructor. Be prepared for video and audio conferences by selecting a quiet, clean, and bright environment for your learning station.

All Zoom sessions are recorded and will be posted to Canvas so that students will always have access to review the content of each session. As moderators, instructors can mute participants, share their screens, and even take control (with permission) of a student’s computer to lend a helping hand. Instructors can view and record the student discussions in the chat module. The first days of the online course will serve as a virtual orientation to the policies and procedures for “netiquette.”

Instructors can personalize and adapt their virtual classrooms with a variety of features. Some instructors may establish a “waiting room” where students can gather before the session begins. Waiting rooms can also help facilitate extra help sessions, which might involve only one student conferencing with an Instructor. In other cases, a student might automatically join a class, even if the Instructor is not currently online. If no Instructor or Instructor assistant arrives to begin moderating, students should wait 15 minutes before logging off. Students should email their Instructors (and copy the chair of the department) before exiting a Zoom session. If for any reason a scheduled class does not meet, that class will be rescheduled.

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